This Frequently Asked Questions (FAQ) section should answer all of your common questions regarding

Returns & Exchanges

I received my order, but there was a problem with the item I purchased. How do I return my purchase?

Please read / contact the customer service of the merchant store for return instructions. Please do not send the item that you purchased to

Shipping & Delivery

Please read the shipping policy states in each product details page. Usually a single flat fee for each shipment will be charged.

Your total shipping charge will be displayed as a line item under your subtotal during the checkout process. Any surcharges and tax will appear as separate line items.


How do I track my order

You may track all orders by following these steps:

  1. Click “Order Status” at the top of any page.
  2. Enter your Login name and the password you entered when you created your account.
  3. Click “Orders History” at the top. You'll see a complete history of your purchases. Click any order tracking number to view the details of that order. 

What is the difference between order status and orders history

Registered Glad Sounds customers have the ability to review the status of all current orders. In addition, we retain the details of registered customers' past orders in “Orders History” that is, the history of those orders, for their personal reference.



I need personal assistance with my order. Who can I contact

We look forward to hearing feedback about our products and services. Our customer service will be happy to assist you with your order. Please e-mail us at [email protected]

How do I register as a member

Please click on “Login”, which is located on the top of the page of our website. You will enter to a page “Sign in to your account”, from there, you will find “Register” button on the right hand side of the table. Click on the “Register” button and fill in your details as requested before clicking 'Submit'.

Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

How do I update my details on my account

Please click on “Login”, which is located on the top of the page of our website. After you sign in, you will find “Profile” at the top right hand side of the page. Click on “Profile”, it will bring you to account information, click on ‘Edit’ at the bottom of the profile avatar for showing more information, then change your details as needed, and finally, click the ‘Submit’ button to ensure your details have been saved.

I'm having problems ordering through your website. What can I do

Our website is best viewed with Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact Customer Service at [email protected]



What payment types do you accept

We offer payment methods:
Internet Banking: Maybank2U, CIMB Clicks, Hong Leong Online, RHB Now and EON Bank