Return Policy (for online purchases)

We will accept returns from customers for purchases sent back within 7 days from customer encountering the following conditions:

  1. Incorrect item(s) from the order placed due to our mixed up;
  2. Defective item(s) delivered. However, please take a snapshot of the packaging with the airway bill to proof damage or tampering on the parcel so that we can claim compensation from the freighter on your behalf; and

The items returned must be in its original condition. We will fully refund for the price of any item(s) that fulfill the above requirements. However, we regret that freight cost for your purchase will only be refunded if the return had been due to an oversight on our part.

IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from our freighter and item(s) are returned to us, the customer shall bear the freight and handling costs to redeliver the item(s) to/from our HQ/warehouse.

Please return your parcel to the following:
Glad Sounds Sdn. Bhd.
Level 3, Luther Centre
6, Jalan Utara,
46200 Petaling Jaya,
Selangor D.E. Malaysia

Refund Policy (for online purchases)

For items paid that are unavailable, we will credit the amount into your shopping account, which can be used to offset your next purchase. We can't do partial refund via cash nor credit cards nor eWallets. Example, if the customer ordered 3 items but 1 is unavailable physically in our inventory, we will credit the amount for that 1 item and mail out the other 2 items.

Likewise, for items paid but customer's change of mind or wrongly ordered.

At the very last resort, full refund of the entire order amount can be arranged but subjected to a charge of 3% or RM5 fee (whichever is higher). Also, the time taken for the full refund is subjected to on our payment service provider's billing/crediting cycles.

Please contact us at [email protected] if you have any questions or doubts.